We provide immediate attention to any questions or concerns put forth by our clients, and we have built a fully integrated LIVE help desk. ...

Why should I host with HB9.net?
We offer you personal service, 24/7/365 support, high speed access and reliability. You also have excellent control over your domain.

Do I have to have a domain name to sign up for a hosting plan?
No. You can register your domain name at the same time you sign up for your web hosting account.

What is Virtual Web Hosting?
We specialize in Virtual Web Hosting which means that you can find a home for your web site on our active Pentium web servers and establish a presence on the internet. We can register your own domain name which will become your unique address on the World Wide Web. Having your own domain name does not suggest that you are renting web space, and, since email can be addressed to your domain (e.g.. WWW.YOURNAME.COM ) you will not have to announce a new email address if you change internet providers.

There are other hosting companies that offer hosting plans for less. Why doesn't HB9.net offer a plan for $7.95?
Simplest way to answer this is you get what you pay for and we are more concern with stable, reliable servers and support issues than offering a cheap plan. But are they really less than us? Not really after you think about it. With our personal plan that is offered with unix or windows hosting you can host up to 6 domains with this plan. Hosting 6 domains for as little as $11.96 per month when paid yearly is less than $2.00 per domain per month. We also provide live 24/7/365 support and we answer questions within 3 hours and most cases within 30 minutes Read some of the testimonial's that we have received over the years. When you really compare our plans we do not charge more, if anything we are less.

Will I be able to access my domain name with or without the WWW?
Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

How long does it take before my domain name is active?
Once you place your order with us, if it is new domain name, your domain name will be active
and online in 24 hours.

How do I transfer files to my web site ?
Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first time users. You can also use our Online Admin Panel to upload your files.

Will I have unlimited access to update my pages ?
You have unlimited access via FTP, and online control panel using your private id and password, 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

Do you accept international orders ?
Yes. We are pleased to have customers around the world and we're as close as your computer. If desired, we can host non-US domain name extensions.

Does HB9.net handle Domain Name Registration?

Yes, we can register your domain name for you or transfer your existing domain name registration to our services, you can register your domain name at the time your order your account, or if you are not ready to start your web site, you can reserve your domain name.

Are your servers up 24/7/365?

Our network connectivity is extremely reliable that we guarantee 99.9% uptime. Our servers utilize Cisco routers connections to multiple backbones to ensure that data reaches the end-user in the fastest and most efficient manner. Our network providers connectivity includes 5 well known bandwidth providers. AT&T (OC-12), Qwest (OC-12), Sprint (OC-12), Time Warner Telecom (DS-3), and UUnet (OC-12).

Can I transfer my existing domain to your servers?

Yes, when you are placing your order just let us know that the order for hosting is a transfer. This is very simple, just select transfer your domain on the order form. When you receive your welcome letter from us, information about our DNS will be included in the welcome letter. Just follow the instructions. If you need help we will be glad to assist in transferring your domain to us.


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